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Abdel Aziz, A M (2008) Minimum performance bounds for evaluating contractors performance during construction of highway pavement projects. Construction Management and Economics, 26(05), 507-29.

Bee Hua, G (2008) The state of applications of quantitative analysis techniques to construction economics and management (1983 to 2006). Construction Management and Economics, 26(05), 485-97.

Lam, K-C, Lam, M C-K and Wang, D (2008) MBNQA_oriented self_assessment quality management system for contractors: fuzzy AHP approach. Construction Management and Economics, 26(05), 447-61.

  • Type: Journal Article
  • Keywords: TQM; self-assessment; contractor; quality management system; fuzzy AHP
  • ISBN/ISSN: 0144-6193
  • URL: https://doi.org/10.1080/01446190801965350
  • Abstract:
    Many construction clients are not satisfied with the quality performance achieved on their projects though many contractors are ISO9000:1994 certified. Total quality management (TQM) has been a widely applied quality management system for obtaining the benefits of better quality and higher customer satisfaction through the spirit of continuous improvement, which is also adopted by ISO9001:2000 version. It is believed that TQM can help to raise quality and productivity in the construction industry. Self?assessment systems provide an opportunity to design in quality on an organization?wide basis, in which the self?assessment process allows the organization to identify its strengths and weaknesses for continuous improvement actions. A MBNQA?oriented self?assessment quality management system (SQMS), which is based on the seven criteria of Malcolm Baldrige National Quality Award (MBNQA), for construction contractors to benchmark, is proposed. A questionnaire survey of Hong Kong construction quality management experts, in which a fuzzy analytical hierarchy process (AHP) was employed to calculate the weights of the seven criteria, was carried out. Remarkable differences for the allocation of weights in the seven criteria particularly in the input criteria (leadership, strategic planning and customer and market focus) and the "results" criterion compared with the original weights of MBNQA were observed.

Mbachu, J (2008) Conceptual framework for the assessment of subcontractors' eligibility and performance in the construction industry. Construction Management and Economics, 26(05), 471-84.

Nyström, J (2008) A quasi_experimental evaluation of partnering. Construction Management and Economics, 26(05), 531-41.

Pantouvakis, J-P and Manoliadis, O G (2008) A compromise programming model for site selection of borrow pits. Construction Management and Economics, 26(05), 433-46.

Rameezdeen, R and Ramachandra, T (2008) Construction linkages in a developing economy: the case of Sri Lanka. Construction Management and Economics, 26(05), 499-506.

Ye, K, Jiang, W and Shen, L (2008) Project competition intensity (PCI) in the construction market: a case study in China. Construction Management and Economics, 26(05), 463-70.